Please note that, for security reasons, Art’Communication online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes.

 

All purchases are shipped via Colissimo and UPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by the shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Art’Communication cannot be responsible for unanticipated delays.

 

Destination	Service	Cost	Delivery time
France	Colissimo	20€	1-2 working days
Europe	UPS	40€	5-6 working days
Americas	UPS	50€	7-9 working days
Rest of the World (Except Russia)	UPS	50€	7-9 working days

 

  

 

– Prices and invoices include VAT (Value Added Tax) and do not include import fees which must be paid upon delivery. Payments are in Euro.

 

Destinations :

Allemagne

Autriche

Belgique

Danemark

Espagne

Finlande

France : France métropolitaine, Corse et Monaco – Irlande

Italie : Luxembourg

Pays Bas

Royaume Uni

Suède

 

A shipping confirmation will be emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from Colissimo or UPS that your purchase has been delivered.

 

If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to :

For the United Kingdom users: serviceclientele@venteavenuemontaigne.com

For the Italian users: serviceclientele@venteavenuemontaigne.com

 

For France, Germany, Austria, Belgium, Netherlands, Denmark, Finland, Ireland, Luxembourg, Sweden and Spain: serviceclientele@venteavenuemontaigne.com

 

 

The client has the right to cancel the purchase at any time up to the end of 14 days after he receives the product.

Full-priced product must be returned/exchanged within 14 days from date of delivery; however, sale product must be returned/exchanged within 10 days of delivery.

Returns/Exchanges will be processed within 30 business days of receipt.

For online purchases, Art’Communication will accept merchandise in its original condition for a full refund/exchange when accompanied by the original sales invoice. Please note that we cannot accept merchandise that has been worn, used, altered or damaged.

Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment. Please note that returns and exchanges must be made through Art’Communication.com following such instructions and that returns and exchanges cannot be accepted at Art’Communication.

The full amount of the return will be credited to the original credit card used. Your credit card account will be credited upon processing of the returned item, and the credit should appear on your next statement.

Please note that shipping costs will not be subject to refund unless there was an error made by Art’Communication in the original shipment. Please note that a different return/exchange policy may apply to in-store purchases.

Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.

We recommend that you ship merchandise via Colissimo and UPS or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Art’Communication  will not assume responsibility for reimbursement or compensation in the event that return/exchange packages are lost, stolen, or mishandled.

Please note that certain items are shipped with a return/exchange tag attached.

Returns and exchanges on these specific items will only be honoured if the label remains intact and the return instructions above are followed.

 

Art’Communication  reserves the right to refuse return or exchange of any merchandise that does not meet the above requirements in Art’Communications sole discretion.

The exchange of an item purchased on Art’Communication involves an easy two step process :

 

— To make an online selection to identify and to purchase the replacement item.

— To return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by Art’Communication in its original condition and that new orders are subject to Art’Communication having available merchandise on-hand. Shipping charges for any returned item(s) are the client's responsibility, unless there was an error made by Art’Communication in the original shipment.

 

Your exchange item(s) will be sent to you via Colissimo and UPS at no additional cost.